Introduction
This article outlines the steps a customer or interested customer may take to contact Upshop Support for assistance.
Upshop customers may log into the Upshop Customer Portal by following the steps below and submitting a ticket through the Upshop Portal.
Steps
1. Select Sign In - upper right-hand corner
2. Select New to Upshop Support - Sign Up
3. Enter the requested information, and then you will receive an email from Support@upshop.com to create a password.
4. Once you have completed the new account information and created your password, you may log into support.upshop.com and navigate articles within our Knowledge Base or open a ticket.
Opening a Ticket from the Upshop Portal
1. Sign in to your support.upshop.com account
2. Select Submit a Request
3. Complete all required information, and please include examples or file attachments if necessary.
4. Select Submit, and our team will receive your ticket and begin direct communication with you and your team.
Other Ways To Contact Upshop Support
Although the preferred method of contact is through the Upshop Portal, customers may also reach Upshop Support by emailing our Support team. We recommend you open a ticket in the portal if anything meets urgent criteria so that we may get immediately engaged.
Email: Support@upshop.com
Conclusion
Following the steps above, Upshop customers can use one location, the Upshop Portal, to open tickets, review open tickets they have opened or are CC'd on, and research topics within our customer-facing Knowledge Base.